Terms and Conditions

Enrollment Conditions

Last update: 25/09/2024

Ownership and Responsibility

The courses and anything published on the website https://ed-eu.com belong to EdEU KG. The courses are delivered by various trainers that adhere to common quality standards. Payments for the courses are made directly to EdEU.

Website Services

Services are offered by:
EdEU KG
Neudorfstraße 38a
6922 Wolfurt, Austria

Data Sharing and Privacy

Who Do We Share Your Data With

We prioritize the protection and privacy of your data, which will be shared only with necessary third parties as outlined in our Privacy Policy.

We will share your data when you:

  • Enroll through our website
  • Apply for a job
  • Send us an email
  • Register for the EdEU newsletter

The EdEU newsletter is managed and is the property of EdEU KG.

By providing your data, you consent to its processing for the intended purposes.

Affiliated course providers will not present you with additional privacy policies or terms and conditions.

Service Details

Course Format

Most courses take place Monday to Friday, with cultural activities on Monday and/or Saturday. Lessons are scheduled in the morning or afternoon at EdEU’s discretion. The schedule may vary depending on participant requests and trainer availability.

To request specific topics, notify us at least 4 weeks in advance. The final schedule will be sent 2 weeks before the course.

Certificates

Participants attending at least 80% of the course will receive a Certificate of Attendance.
To obtain a Europass Mobility Certificate, notify us 10 days prior to the course start.

If a course does not meet minimum participant numbers, EdEU reserves the right to adjust the course structure.

Cultural Activities

Book your flights accordingly to not miss the full Saturday tour. Participation in tours implies the participant is fit. If there are health concerns, you may be asked not to join for safety reasons.

Attendance Etiquette

  • Partners or children are not allowed in lessons.
  • Minors must be supervised at all times.
  • Courses are for adults; any extra adult must pay the standard fee.
  • Health and safety measures may be applied as needed.
  • Inappropriate language/behavior will not be tolerated; repeated offenses may lead to dismissal and notification of the participant’s superiors.

Special Course Venues

Courses in Hittisau include a special package with pre-arranged accommodation. The accommodation cost is handled directly with the bed & breakfast, not with EdEU. A reduced price is arranged for participants.

Trainer Absence Due to Illness

Response to Illness

Trainers must inform EdEU with medical documentation. Course continuity depends on content and location.

General Courses

  • Another qualified trainer may step in.
  • Schedules may shift (e.g., morning to afternoon).

Specialized Courses

  • If no equivalent trainer is available, options may include:
    • Online tutoring
    • Adjusted schedule
    • Extended hours later in the week

EdEU will notify participants of changes and ensure minimal disruption.

Signing Up

Enrollment is valid only after receiving a Registration Confirmation Document from EdEU. Without it, the participant is not considered enrolled.

Language Level (Excluding Language Courses)

Most participants are not native English speakers. Language levels vary.
CEFR levels are recommended for best experience.

If language improvement is your goal, consider an English or German language course.

Payment

Payment Terms

  • Payments must be made by bank transfer.
  • Payment details are included in the Confirmation Document.
  • A 40% deposit is required after booking.
  • Remaining balance is due 15 days before the course.
  • Late registration (<15 days): full payment due immediately.

If an extension is needed, notify EdEU. Lack of communication may result in cancellation.

Discounts

  • Early bird: €25 off for bookings 6+ months in advance
  • Referral: €25 off for both if the recommended person enrolls. (Not valid if the referral cancels)

Enrollment Fee

No enrollment fee is required.

Cancellations

Participant-Initiated

Options before canceling:

  • Re-schedule to another course within 12 months
  • Transfer booking to a colleague

Cancellations by email only

  • ≥4 weeks before course: 30% retained
  • <4 weeks before course: full amount retained
  • Visa denial ≥4 weeks: Refund minus €150 admin fee
  • Visa denial <4 weeks: No refund

No refunds for personal absences, early departures, or late arrivals.
Travel insurance is highly recommended.

Course Modification

Requests to change course/location/date must be emailed to office@ed-eu.com. Approval is at EdEU’s discretion.

Refund Policies

A refund request form may be required from the sending institution.

Complaints and Feedback

Complaints can be sent to the trainer or office@ed-eu.com.
They will be evaluated and addressed where possible.
Suggestions can also be shared in the end-of-course feedback form.

Insurance

Participants are responsible for damages. EdEU is not liable for personal belongings.

We recommend:

  • Third-party liability insurance
  • Travel health insurance
  • Cancellation insurance

Acceptance of Regulation

By enrolling, participants accept all EdEU conditions and the Privacy Policy.

If registering on behalf of others, it is assumed that:

  • Authorization has been granted
  • Participants are aware and agree to this arrangement

Privacy Policy

Last updated on 04.09.2024

EdEU KG (hereinafter "we," "us," or "our") recognizes the importance of protecting your personal data and is committed to safeguarding your privacy. This privacy policy describes how we collect information you provide through contact inquiries and how we use this data.

1. Data We Collect

We only collect and process the information you directly provide through contact inquiries and course bookings. This data may include:

   Contact details (name, email address, phone number, etc.),
   Contents of your messages or booking details,

2. How We Use Your Data

We use the data you provide solely to respond to your contact inquiries, communicate with you and for necessary purposes concerning your Erasmus+ course. We might keep your information to make registration easier for you in the future. We do not use this information for other purposes and do not share it without your consent.

3. Data Security

We take the security of your data seriously and implement appropriate technical and organizational measures to protect your data from loss, misuse, and unauthorized access.

4. Data Retention

We retain your data only as long as necessary to fulfill the purposes for which it was collected or as required by law.

5. Your Rights

You have certain rights regarding your personal data, including the right to access your data and to correct inaccurate data. To exercise your rights or if you have any questions about the processing of your data, you can contact us at any time.

6. Changes to This Privacy Policy

We may occasionally update this privacy policy to reflect changes in our practices. The current version will be published on our website.

7. Contact Information

For questions about this privacy policy or to exercise your data protection rights, you can contact us as follows:

EdEU KG
Neudorfstr. 38a, 6922 Wolfurt
Telephone: +436601089901
Email: office@ed-eu.com

Webflow‍

We host our website with Webflow. The provider is Webflow, Inc., 398 11th Street, 2nd Floor, San Francisco, CA 94103, USA (hereinafter: Webflow). When you visit our website, Webflow collects various log files, including your IP addresses. Webflow is a tool for creating and hosting websites. Webflow stores cookies or other recognition technologies that are necessary for displaying the page, providing certain website functions, and ensuring security (necessary cookies).
For more details, please refer to Webflow’s privacy policy: EU & Swiss Privacy Policy | Webflow 196.

The use of Webflow is based on Art. 6(1)(f) of the GDPR. We have a legitimate interest in the most reliable possible presentation of our website. If consent has been requested, processing will only take place based on Art. 6(1)(a) GDPR and § 25(1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) in accordance with the TTDSG. Consent can be revoked at any time.
Data transfer to the USA is based on the EU Commission’s standard contractual clauses. For details, see here: EU & Swiss Privacy Policy | Webflow 196.

Data Processing Agreement‍

We have entered into a data processing agreement (DPA) with the above-mentioned provider. This is a legally required contract that ensures that this provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

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